Defining Moments & TAANZ

Defining Moments are TAANZ bonded

Defining Moments recognises the financial commitment that students & their families make when signing up for a tour and we want to ensure everyone has the confidence that those funds are protected.

Defining Moments is a division of House of Travel Whangarei Limited, part of the House of Travel Group – New Zealand’s largest independently owned company.

We are 100% New Zealand owned and operated and a fully bonded member of TAANZ – the Travel Agents’Association of New Zealand Incorporated. TAANZ is a self-regulating body for the travel industry and, as members, we align with them in promoting the use of accredited and bonded travel agencies in order to guarantee quality standards,ethical business practices, safe travel, unbiased options and professionalism

All members are bonded and must meet strict membership and financial standards, as well as operate in strict accordance with TAANZ guidelines.

As fully bonded members,Defining Moments maintain separate bank accounts for client funds, independent of our operating accounts. All customer funds are held in trust until payable or otherwise contractually due to travel services suppliers. All funds paid by customers are solely used for their specific travel arrangements.

Defining Moments are one of very few educational group travel operators in New Zealand that are fully bonded by TAANZ and only TAANZ accreditation can give the assurance that your travel provider is held to the highest industry standards.