They organise a jammed-packed itinerary, filled with culturally interesting and educationally simulating things to do.
Having said this, they will stream-line your trip, add or subtract things that you may not wish to see/do, and the organisation is par-excellence. They use excellent ground staff in Vietnam who can speak good English and have a lot of experience in group bookings and travel. Absolutely no reservations using Defining Moments what-so-ever. The staff here in NZ (Whangarei) are really efficient and practical. We had a few health issues with students before we left Auckland and Defining Moments were really accommodating.
The guides have worked out really well – they quickly gain a rapport with the students and are brilliant at keeping the attention of them all. We even had our guides organise birthday cakes sourced at the last-minute! They have all of the legal aspects in place such as their TAANZ bonding money is held in trust – so basically they can’t take funds from one school to pay stuff off another’s (I thought this was important). We are planning another trip back in 2021 with Defining Moments.
I actually wouldn’t look past them myself… they go out of their way to give you a great experience and rely on their reputation PLUS they are a socially aware company and do lots of good things for their community. All round family-oriented, nice people. I thoroughly recommend them.